We engage with our customers and stakeholders beyond the walls of our depots: you can find us on Facebook, Twitter, YouTube, LinkedIn& Google Plus. This page will give you a better idea on how to engage with us in social media, what you can expect from us, and where to find more information.
Twitter asks a very basic question of its users: “What’s happening?” And we know the answer to that question – we’re working every day to provide a premium product, with the premium support behind it.
Through our Twitter account we aim to provide you with information on Masons Kings’ major activities and promotions – from discounts on chainsaws, the 0% finance on agricultural machinery. We welcome your thoughts on any and all of those topics.
Please note that we won’t be able to reply to Depot or Service issues through Twitter. If you would like to comment about customer service or other issues please visit our Masons Kings Main Website (http://www.masonskings.co.uk) , leave a comment through our About Us, then Contact Us page or call 01626 852140 – Chudleigh Depot.
We’re excited that you've joined us on our Facebook Fan page, and we know you've got plenty to say. At Masons Kings, our mission is our purpose: Provide Premium Products, with Premium Support.
The official Masons Kings Twitter can be located by facebook.com/MasonsKings.
While you’re with us, we hope you’ll take a moment to read the following guidelines we ask you to follow when contributing to our Facebook Fan page:
If you are a Masons Kings associate, please follow these additional guidelines:
Know the rules. Before engaging on Facebook, or on any other social media property, make sure you read and understand Masons Kings’ Social Media Policy and Masons Kings’ Information Policy. In any and all interactions make sure that you don’t share confidential or private information about the Company’s business operations, products, services, or customers; respect financial disclosure laws; and do not say you speak for the Company without express written authorization from the Company to do so.
Remember that we have a dedicated Facebook team tasked with responding to customer inquiries or criticism. Our Official Masons Kings Facebook team is responsible for engaging customers through our page. To avoid confusion, we ask that you not attempt to respond to customer inquiries or comments directed specifically to the Company or asking for an official Company response on this site.
Consider using company established channels for job-specific issues, i.e. email or phone. While we encourage associates to join our Facebook community and participate in conversations with our customers and other users,we encourage you to direct your complaints or concerns about your job or working environment to your Depot or Departmental Team Leader or Management team using the internal lines of communication.