We engage with our customers and stakeholders beyond the walls of our depots: you can find us on Facebook, Twitter, YouTube, LinkedIn& Google Plus. This page will give you a better idea on how to engage with us in social media, what you can expect from us, and where to find more information.
Masons Kings’ Twitter Engagement Guidelines
Twitter asks a very basic question of its users: “What’s happening?” And we know the answer to that question – we’re working every day to provide a premium product, with the premium support behind it.
Through our Twitter account we aim to provide you with information on Masons Kings’ major activities and promotions – from discounts on chainsaws, the 0% finance on agricultural machinery. We welcome your thoughts on any and all of those topics.
Please note that we won’t be able to reply to Depot or Service issues through Twitter. If you would like to comment about customer service or other issues please visit our Masons Kings Main Website (http://www.masonskings.co.uk) , leave a comment through our About Us, then Contact Us page or call 01626 852140 – Chudleigh Depot.
Here are a couple of things you should know about our Twitter engagement:
We are committed to having a dialogue with our followers. We count on you to use @ messages in a way that contributes to the dialogue. Please support any claims with links to information sources whenever possible. We love opinions; we love them even more when you back them up with facts.
We strive to respond to as many relevant questions and comments as possible, but we reserve the right to use our judgment in selecting the messages we respond to.
Following a Twitter account or including an account in a Twitter list does not constitute an endorsement; the same applies to re-tweeting messages posted on accounts that Masons Kings does not own, or marking them as “favorites.”
Masons Kings’ Facebook Engagement Guidelines
We’re excited that you've joined us on our Facebook Fan page, and we know you've got plenty to say. At Masons Kings, our mission is our purpose: Provide Premium Products, with Premium Support.
While you’re with us, we hope you’ll take a moment to read the following guidelines we ask you to follow when contributing to our Facebook Fan page:
Don’t do anything that breaks the law.
Be polite and courteous, even if you disagree.Excessive name calling, profanity, fighting words, discriminatory epithets,sexual harassment, bullying, gruesome language or the like, will not be tolerated. Masons Kings holds the right to remove any posts that we deem to be unfit for public viewing without warning. We do also hold the right to remove & block fans from our page if repetitive offences of the abusive behaviour occur.
Stay on topic. Keep the conversation relevant to the community and contribute to the dialogue. We reserve the right to remove content that is off-topic, out of context, spam, promotional or links to third party sites.
Keep it real. All wall postings should come from a real person and Facebook profile. Postings from fake or anonymous profiles will be deleted when discovered.
There is a place for customer service-related questions, complaints, concerns or ideas from customers. If you are a customer and have a customer service comment, complaint, concern or idea, we encourage you to visit our Masons Kings Main Website (http://www.masonskings.co.uk) , leave a comment through our About Us Link, then Contact Us page or call 01626 852140 – Chudleigh Depot, to ensure that we can respond in a timely manner. Please note that any customer service posts published on a Masons Kings page by customers will be removed when discovered.
We reserve the right to remove content posted to Facebook that violates these guidelines.
If you are a Masons Kings associate, please follow these additional guidelines:
Know the rules. Before engaging on Facebook, or on any other social media property, make sure you read and understand Masons Kings’ Social Media Policy and Masons Kings’ Information Policy. In any and all interactions make sure that you don’t share confidential or private information about the Company’s business operations, products, services, or customers; respect financial disclosure laws; and do not say you speak for the Company without express written authorization from the Company to do so.
Remember that we have a dedicated Facebook team tasked with responding to customer inquiries or criticism. Our Official Masons Kings Facebook team is responsible for engaging customers through our page. To avoid confusion, we ask that you not attempt to respond to customer inquiries or comments directed specifically to the Company or asking for an official Company response on this site.
Consider using company established channels for job-specific issues, i.e. email or phone. While we encourage associates to join our Facebook community and participate in conversations with our customers and other users,we encourage you to direct your complaints or concerns about your job or working environment to your Depot or Departmental Team Leader or Management team using the internal lines of communication.