To work under the direction of the Agricultural Service Sales Manager within an agricultural workshop enviroment, including on site visits. Based from our Depot outside Dulverton. Performing diagnostics, service repairs and maintenance on new and used agricultural equipment. Supporting the growth of aftermarket sales through the delivery of outstanding service.
Performs diagnostics and repairs on new and used agricultural equipment, including AMS products.
Completes all reports and administration required for work assignments (job cards – DTAC case – time sheets, etc) by agreed deadlines.
Maintains a clean and tidy workshop, Free from Hazzards,assists with overall workshop organisation and correct use of specialist tools and vehicles.
Maintain, observe and comply with all health and safety guidelines and regulations in performing work assignments.
Maintain, observe and comply with all policies, systems and proceduresas laid out by the company.
Participates in Service Training Certification programs required for the development of skills and knowledge.
Carry out diagnostics and repairs in the field when required.
Carry out PDI, service and repair work to customers or new equipment in accordance with assessed requirement and Manufactures instructions.
Provide to all customers an efficient. Knowledgeabe and courteous service.
Promotes aftermarket products and services to current and prospective customers.
Operate out of hours call out service, at the request of the Service Sales Manager.
Skills & Qualifications:
3+ years experience performing service and repairs
Proficient knowledge of mechanical, electrical and hydraulic systems to effect the repair of agricultural equipment.
Ability to use standard computer applications, internet functions (training will be offered on JD Service Advisor)
Ability to operate vehicles and equipment used for diagnostic purposes.
Good customer relationship skills.
Familiar with John Deere and/or other manufactures products.
Ability to work in a team environment
John Deere and/or other Manufacture certificates of proficiency.